Feedback, Complaints and Incidents
Our promise: to treat you and your care with compassion, dignity and respect. We value your feedback.
Submitting Feedback and Complaints
To report incidents, please submit here
All feedback, complaints and incidents submitted below go to MHLC's Chief Operating Officer, Matthew Vano. Working closely with MHLC's team, management ensures quality services and customer satisfaction are delivered through MHLC's rostering, case management, human resources and accounts departments. MHLC policies and procedures are strictly adhered to, documented, and reviewed to effectively implement improvements, corrective actions, and resolution as a result of your feedback and complaints.
Please provide as many details as possible. We treat all feedback and complaints with confidentiality and will act on your submission within 24 hours.
Reporting Incidents
To submit feedback and complaints, please submit here
All feedback, complaints and incidents submitted below go to MHLC's Chief Operating Officer, Matthew Vano. Working closely with MHLC's team, management ensures quality services and customer satisfaction are delivered through MHLC's rostering, case management, human resources and accounts departments. MHLC policies and procedures are strictly adhered to, documented, and reviewed to effectively implement improvements, corrective actions, and resolution as a result of your feedback and complaints.