Feedback, Complaints & Compliments
Our promise: to treat you and your care with compassion, dignity and respect. We value your feedback.
Submitting Feedback, Complaints & Compliments
All feedback, complaints and compliments submitted below go to MHLC's Chief Operating Officer, Matthew Vano.
Working closely with MHLC's team, management ensures quality services and customer satisfaction are delivered through MHLC's rostering, case management, human resources and accounts departments. MHLC policies and procedures are strictly adhered to, documented, and reviewed to effectively implement improvements, corrective actions, and resolution as a result of your feedback and complaints.