Holiday Period - Dec 24 to Jan 3
Services scheduled to go ahead will appear in your Dayspring Care (DSC) app, Cancelled services due to Public Holiday will NOT appear in your DSC app. This is a reminder to check your roster in DSC.
MHLC Office will be closed during the public holidays.For any emergency please call 000
Merry Christmas and Happy New Year!
Christmas Party Celebrations
Afterhours - No Response to a Home Visit
During afterhours (outside of business hours) if you arrive at a client's home and no one is answering the door, please continue to attempt to knock, doorbell or scout the property until the end of your shift. Staff are still covered for the entire duration they are at the client's residence - even if client does not end up opening the door at the end of the service. You must clock in and out at the respective times the service starts and ends and ensure GPS is turned on when using Dayspring Care (DSC). Please also send an SMS to 0458 880 909, so this can be attended to on the following business day.
Failure to have Clock in/out + GPS location turned on will result in services not being included in payroll as we use this as evidence for any future service disputes.
You must also include your observation of the client during service. i.e. Client today was feeling tired, client today was energetic and enjoyed the service, etc...
As previously mentioned, please ensure to clock in/out and GPS is turned on while using DSC - this will help resolve any potential dispute that may arise in the future. Failure to have Clock in/out, GPS location on + Progress notes may result in services being unpaid.