Last Updated: 23/12/2022
Call us: 02 9683 2225
Email: hr@myhomelivingcare.com
COVID is still present in the community.
It is still mandatory to wear a facemask for all your services.
Image(s) Sourced from: NSW Health Social Media Accounts
This is just a courtesy message to advise the following numbers are My Home Living Care (MHLC) phone numbers:
- 02 9683 2225
- 02 88563935- 02 88563936- 02 88563937
- 02 88562945
We understand the rise of telemarketers these days the above numbers are work numbers. We highly recommend saving the above numbers in your phone.
Holiday Period - Dec 24 to Jan 3
just a friendly reminder, 25/12 to 27/12 and 01/01/23 to 02/01/23 are Public Holidays,
Services scheduled to go ahead will appear in your Dayspring Care (DSC) app, Cancelled services due to Public Holiday will NOT appear in your DSC app. This is a reminder to check your roster in DSC.
MHLC Office will be closed during the public holidays.For any emergency please call 000
Merry Christmas and Happy New Year!
Services scheduled to go ahead will appear in your Dayspring Care (DSC) app, Cancelled services due to Public Holiday will NOT appear in your DSC app. This is a reminder to check your roster in DSC.
MHLC Office will be closed during the public holidays.For any emergency please call 000
Merry Christmas and Happy New Year!
Christmas Party Celebrations
We've had a few enquiries about MHLC Christmas Party Celebrations (or staff party celebrations) MHLC has decided to postpone this until next year, as we're still experiencing risks with COVID.
We're hopeful for an end of Feb or March 2023 staff party celebration at an outdoor venue to reduce the risk of transmission.
We'll keep everyone updated with the details as soon as we organise them.
Thank you to everyone for your hard work and dedication.
Afterhours - No Response to a Home Visit
A minor update regarding protocols for "No response to a home visit"i.e. When you arrive at a client's home and they are not responding to you after many attempts at doorbell, knocking or looking around the property.
During afterhours (outside of business hours) if you arrive at a client's home and no one is answering the door, please continue to attempt to knock, doorbell or scout the property until the end of your shift. Staff are still covered for the entire duration they are at the client's residence - even if client does not end up opening the door at the end of the service. You must clock in and out at the respective times the service starts and ends and ensure GPS is turned on when using Dayspring Care (DSC). Please also send an SMS to 0458 880 909, so this can be attended to on the following business day.
Failure to have Clock in/out + GPS location turned on will result in services not being included in payroll as we use this as evidence for any future service disputes.
During afterhours (outside of business hours) if you arrive at a client's home and no one is answering the door, please continue to attempt to knock, doorbell or scout the property until the end of your shift. Staff are still covered for the entire duration they are at the client's residence - even if client does not end up opening the door at the end of the service. You must clock in and out at the respective times the service starts and ends and ensure GPS is turned on when using Dayspring Care (DSC). Please also send an SMS to 0458 880 909, so this can be attended to on the following business day.
Failure to have Clock in/out + GPS location turned on will result in services not being included in payroll as we use this as evidence for any future service disputes.
Progress Notes
Just a friendly reminder, every service completed with MHLC need to have progress notes (sometimes called "shift notes") this is a description of what happened during service and it is typically 3 - 4 sentences long or longer if your shift is longer then 2+ hrs
You must also include your observation of the client during service. i.e. Client today was feeling tired, client today was energetic and enjoyed the service, etc...
As previously mentioned, please ensure to clock in/out and GPS is turned on while using DSC - this will help resolve any potential dispute that may arise in the future. Failure to have Clock in/out, GPS location on + Progress notes may result in services being unpaid.
You must also include your observation of the client during service. i.e. Client today was feeling tired, client today was energetic and enjoyed the service, etc...
As previously mentioned, please ensure to clock in/out and GPS is turned on while using DSC - this will help resolve any potential dispute that may arise in the future. Failure to have Clock in/out, GPS location on + Progress notes may result in services being unpaid.
COVID-19 MHLC Plan
